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Help

Returns.

Not what you hoped for? Here’s how to send it back.

⚠ Draft — replace before launch · Confirm who pays return postage before launch.

The window

You have 14 days from delivery to start a return. We’ll refund the original payment method within 5 working days of receiving the item back.

Condition

Items must be unworn, with the original case and any tags. Lenses must be free of scratches and frames undamaged. Anything that’s been worn outdoors or shows handling marks can’t be returned.

How to start a return

  1. Open the link in your confirmation email, or find your order using its reference and your email address.
  2. Email us at the address on Contact with your order number + reason.
  3. We’ll send a return label and instructions within one working day.

What isn’t covered

  • Custom or engraved pieces (final sale).
  • Items damaged after delivery.
  • Sale items past the 14-day window.

Faulty items

This is separate from the return window above. If something arrives damaged or develops a fault within 30 days, we replace or refund — no questions asked. Your statutory rights are not affected. Email support with a photo and your order number.

EDMOTI ACCEPTANCE B.
← Back to shop
Help

Returns.

Not what you hoped for? Here’s how to send it back.

⚠ Draft — replace before launch · Confirm who pays return postage before launch.

The window

You have 14 days from delivery to start a return. We’ll refund the original payment method within 5 working days of receiving the item back.

Condition

Items must be unworn, with the original case and any tags. Lenses must be free of scratches and frames undamaged. Anything that’s been worn outdoors or shows handling marks can’t be returned.

How to start a return

  1. Open the link in your confirmation email, or find your order using its reference and your email address.
  2. Email us at the address on Contact with your order number + reason.
  3. We’ll send a return label and instructions within one working day.

What isn’t covered

  • Custom or engraved pieces (final sale).
  • Items damaged after delivery.
  • Sale items past the 14-day window.

Faulty items

This is separate from the return window above. If something arrives damaged or develops a fault within 30 days, we replace or refund — no questions asked. Your statutory rights are not affected. Email support with a photo and your order number.